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Managing Work Request Settings

Learn how to customize Work Requests for your system here

Written by Katharina Kos

Availability

Packages: All Packages

User Roles: Admin

To edit the settings for Work Requests, proceed as follows:

  1. Click on “Settings” (the gear icon) in the main menu on the left side

  2. Select “Features

  3. Click on “Work Requests


Tab "General"

General Settings

Automatically set Asset Status at Work Request approval

Here you can set whether the Asset status specified in the Work Request should be automatically set for the Asset when the Work Requestis approved.

Use AI for pre-filling

Here you can specify whether the AI Copilot should already fill in the subject, description, type, priority, and Performing Group of the follow-up Work Order when the Work Request is approved. This information can always be adjusted manually.

If this function is activated, the Copilot automatically translates the language in which the Work Request description was created into the language set as the system language under “Settings > General > Localization.”

Public requests

Define whether public Work Requests may be created. If this function is activated, even people without access to remberg can create a Work Request by scanning a QR code.


Tab “Request Form”

Set which fields are displayed when filling out a Work Request and whether they are mandatory.

You can also specify whether the “Email” and “Name” fields should be displayed for public Work Requests and, if so, whether they are mandatory.

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