If this function is not available to you, it is because you do not have the necessary rights. In this case, please contact your internal system administrator
Deactivating ticket custom properties
If you do not want to delete individual data fields, but only deactivate them temporarily, proceed as follows:
Click on “Settings” in the main menu on the left-hand side
Select “Features”
Click on “Tickets”
Click on "Properties" on the middle navigation bar
In the list of individual data fields, select the desired one
Click on the “3 Rules” tab at the top of the pop-up window
Click to deactivate the “Activate this Custom Property” checkbox
Confirm by clicking on “Save”
Note: The property is now deactivated, but the data entered remains saved until the property is reactivated or permanently deleted.
Deleting ticket custom properties
If you want to permanently delete custom properties and the data they contain, proceed as follows:
Click on “Settings” in the main menu on the left-hand side
Select “Features”
Click on “Tickets”
Click on "Properties" on the middle navigation bar
In the list of custom properties, click on the three-dot menu on the right in the desired field
Select “Delete”
Confirm by clicking on "Delete"
Note: The property including all entered data will now be irrevocably deleted.