remberg

Gain an overview of the various areas and functions of the ticket overview here

The Ticket Overview

Get an overview of the different areas and features of the ticket detail page here.

The Ticket Detail Page

Get a first overview of the ticket preview here

The Ticket Preview

Maike Wursthorn

Sara Kilic

Katharina Kos

All information on the use and settings of Ticket Management

Tickets

Learn about the predefined views available in the ticket overview and their respective features here.

Predefined Views in the Ticket Overview

Find out here which different ways of displaying the ticket list are available in the ticket overview

Layouts of the Ticket List

Get a better overview of the processing times of your ticket with help of the status and resolution times.

Status and Resolution Time

Learn here how your customers and partners can create tickets in the Portal and how they work in detail.

Tickets in the Portal

Find out here how you can delete tickets manually.

Deletion of Tickets

Robin Knöpfler

Beate Plendl

Handling & Usage

Settings

Find out here how you can add and edit ticket custom properties yourself

Creating and Editing Ticket Custom Properties

Find out here how you can deactivate and delete ticket custom properties by yourself

Deactivating and Deleting Ticket Custom Properties

Find out here which field types of the ticket custom properties are available for you to choose from

Types of Ticket Custom Properties

Ticket Custom Properties

Read here which innovations were published in spring 2025

Change Log for Ticket Management (Formerly Case Management)

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you