If you click on ‘Tickets’ in the main menu on the left-hand side, you will be taken to the ticket overview. This consists of various areas or contains various functions, the explanation of which you will find below.
Screenshot of the ticket overview. You can read the explanation of the numbered areas below.
1. Customized and predefined views
If you click on the title of the currently selected view (in this case "All Tickets"), the dropdown opens in which you can select further customized or predefined views and/or activate them as the default view:
You can find out how to create your own views here.
2. Display modes of the ticket list
Click on the button of the currently selected display mode of the ticket list (in this case "Table"). The dropdown opens, in which you can select further display modes:
3. Add tickets
If you click on the "+ Add" button in the top right-hand corner, you have the option of creating new tickets. We have described the process in a separate article, which you can read here.
4. Search, sort and filter tickets
The integrated full-text search allows you to search the list of your tickets (mails, notes) and to sort and filter the list according to selected data points. Whether and how many filters are active is indicated by the blue circle with a number in the top right-hand corner of the ‘Filter’ button (shown in the screenshot below).
In the ‘Table’ display mode, you also have the option of changing the displayed columns and their order by clicking on the three-dot menu:
5. List of tickets
You will find the list of tickets in this area according to the active sorting direction, filters and search terms.