In the ticket management, you have several options for displaying your ticket. You can find out what these options are and what features they have here.
Note: The results of the ticket list always depend on any active filters or entries in the search field!
Table
In the table view, the tickets are displayed as a list. The sorting direction is freely selectable, filters can be added and columns can be selected and changed in order. The full text search can also be used.
Cards
In the cards view, the tickets are displayed as clear and detailed tiles. By default, the tiles contain information on the ticket ID, subject, assigned person or group, organization(s), asset(s), status and priority.
This view is particularly useful and user-friendly on mobile devices such as tablets.
The sorting direction is freely selectable and filters can be added. The full text search can also be used.
Board
In the board view, the tickets are displayed as tiles sorted by status in columns. The columns can be expanded and collapsed as required. It is possible to move a ticket from one status to another using drag-and-drop (e.g. from “Open” to “Closed”).
If the screen width does not allow a view of all columns, you can scroll horizontally.
By default, the tiles contain information on the ticket ID, subject, assigned person or group, organization(s), asset(s) and priority.