Predefined Views in the Ticket Overview

In the ticket management, we provide you with several predefined views from which you can choose and which influence the result of the tickets displayed. You can find out which views these are and what features they have here.

Note: Learn how to create and save custom views here.

You can access the predefined views by clicking on the title of the currently selected view (in this case "All Tickets") in the top left corner of the ticket overview:

By default, the “My uncompleted Tickets” view shows all tickets in which you are assigned as the responsible person and which status is defined as not completed (new, open, pending external, pending internal). The list is sorted in descending order by last updated date so that the ticket with the most recent last updated date is displayed at the top.

Note: If you change the list in any way (sorting direction, filter, column selection and column order), you can save this new view as a separate view. You can read how this works here.

By default, the “Followed Tickets” view shows all tickets in which you are added as a follower (subscribed to notifications). The list is sorted in descending order by last updated date so that the ticket with the most recent last updated date is displayed at the top.

More information on following tickets to receive notifications can be found here.

Note: If you change the list in any way (sorting direction, filter, column selection and column order), you can save this new view as a separate view. You can read how this works here.

By default, the “All unassigned Tickets” view shows all tickets in which the assigned person field is empty and which status is defined as not completed (new, open, pending external, pending internal). The list is sorted in descending order by last updated date so that the ticket with the most recent last updated date is displayed at the top.

Note: If you change the list in any way (sorting direction, filter, column selection and column order), you can save this new view as a separate view. You can read how this works here.

By default, the “All uncompleted Tickets” view shows all tickets where the status is defined as not completed (new, open, pending external, pending internal). The list is sorted in descending order by last updated date so that the ticket with the most recent last updated date is displayed at the top.

Note: If you change the list in any way (sorting direction, filter, column selection and column order), you can save this new view as a separate view. You can read how this works here.

The “All Tickets” view shows all tickets saved in the system without filters. The list is sorted in descending order by last updated date so that the ticket with the most recent last updated date is displayed at the top.

Note: If you change the list in any way (sorting direction, filter, column selection and column order), you can save this new view as a separate view. You can read how this works here.