Overview of Notification Settings

Availability

Packages: All Packages

User roles: All user roles

In your notification settings, you decide what you want to be informed about in your remberg system or by email. The settings are organized by module. You can turn each setting on or off independently.

You'll find the settings under: My User Profile → Notifications

How Notifications Work

You receive notifications for an object when you're involved with it — as the creator (depending on the module), a directly assigned user, or a member of an assigned group. You can also manually follow any object using the bell icon.

Note: You don't receive a notification for changes you made yourself.

How "Automatically Follow When My Group Is Assigned" Works

This setting exists per module (Work Requests, Tickets, Work Orders, Events, Assets) and can be activated independently.

Without this setting, you only get a one-time notification when your group is assigned to an object — but no further updates afterward.

With this setting enabled, assigning your group to an object automatically adds you to all future updates for that object — status changes, new notes, due dates, etc. You don't need to follow the object manually. If you leave the group, or the group is removed from the object, this automatic subscription is removed as well.

System

Notification	When?	Who?
Workspace access	Someone requests access to your remberg workspace	All admins – always active, can't be disabled
Plan & usage data	A limit (e.g. AI Credits) is reached or exceeded	All admins & managers
Data import & export	Status change on an import or export	You – only for actions you started yourself
Mention in notes	You're @mentioned in a note	You – across all modules, always active, can't be disabled

Tasks

Notification	When?	Who?
User assignment	You're directly assigned	You
Status change	Status changes	Creator & assigned users
Due date	On the due date (one-time)	Creator & assigned users

Work Requests

Notification	When?	Who?
Group assignment	Your group is assigned	All members of the assigned group
New unassigned Work Request	A new Work Request comes in without an automatically assigned group	Users with the setting enabled – unless the Asset has a Responsible Group configured, in which case only that group is notified
Status change	Status changes	Creator (if a remberg user) & members of the Responsible Group

Tickets

Notification	When?	Who?
User assignment	You're directly assigned	You
Group assignment	Your group is assigned	All members of the assigned group
New unassigned Ticket	A new Ticket comes in without an automatically assigned group/user	Users with the setting enabled – unless a default assignment is configured in the Ticket settings, in which case only that group or person is notified
Status change	Status changes	Assigned person/group
New note	A note is added – even if you're not mentioned	Assigned person/group
New message	New email or portal message	Assigned person/group
Email not delivered	An outgoing email fails	The person who sent the email

Work Orders

Notification	When?	Who?
User assignment	You're directly assigned	You
Group assignment	Your group is assigned	All members of the assigned group
Status & planning change	Status or planning details (start/end date or time) change	Assigned persons/groups
New note	A note is added – even if you're not mentioned	Assigned persons/groups
Due date & overdue	3 days before the due date; again once the Work Order is overdue	Assigned persons/groups

Events

Events are time-bound entries created directly in the planning view – e.g. for planned absences.

Notification	When?	Who?
User assignment	You're directly assigned	You
Group assignment	Your group is assigned	All members of the assigned group
Planning change	Planning details (start/end date or time) change	Assigned persons/groups

Assets

Notification	When?	Who?
New note	A note is added – even if you're not mentioned	Primary Contact & Responsible Group

Parts

Notification	When?	Who?
Low stock	Stock falls below the minimum threshold	Responsible person & group
Out of stock	Stock reaches zero	Responsible person & group

Forms

Notification	When?	Who?
New note	A note is added – even if you're not mentioned	Assigned users

FAQ

Why don't I get a notification even though I'm involved with the object? Check whether you're assigned to the object (directly or via your group) and whether the relevant notification type is enabled in your settings.

Do I get a duplicate notification if I'm directly assigned and also a member of the assigned group at the same time? No. Individual assignment takes precedence – you only receive the notification once.

I was already assigned – do I get another notification when someone else is added? No. Only newly added people or groups are notified.

Do I get a notification if I'm removed from an object? No. Removing an assignment doesn't trigger a notification.

Can I turn off mention notifications? No. If you're @mentioned in a note, you always get a notification – regardless of your settings.

Where do I see my notifications? In the Notification Center (bell icon, top right). Each notification appears as its own card. You also receive a bundled email every 2 minutes – the email is a reminder channel; the actual notification is always in the app.