What are Failure Types
Failure Types are a structured way to classify what went wrong when creating a Work Request.
They help your team to:
Triage faster: Technicians instantly see the type of issue.
Assign smarter: Requests can be routed to the right team.
Spot patterns: Understand recurring failure categories across assets.
How they work:
Two-level hierarchy: e.g. Mechanical > Overheating.
Multi-select: Choose one or several Failure Types per request.
Parent–child logic: Selecting a child automatically selects its parent.
💡 Failure Types are not root-cause analysis. They’re a pragmatic way to capture failure context without requiring expert diagnosis.
Configure Failure Types
Admins can create and manage Failure Types in Asset Settings.
Go to Settings > Features > Assets > Tab Failure Types
Click "Add" to create a new failure type
If no parent is specified, the type is treated as a parent.
Child colors are automatically inherited from the parent.
Once created, a child cannot be reassigned to another parent. You have to delete and create a new failure type.Reorder items by drag & drop via the 6-dot menu
Parents and their children stay grouped.Delete via the 3-dot menu
Deleting a parent will also delete all its children.
Deleted failure types will be cleared from any Work Requests.
💡 Tip: Start with a small set of Failure Types. Add more granularity over time once your team is comfortable using them.
Failure Types related to Asset Types
Availability
Packages: Enterprise
Admins and Managers can activate or deactivate failure types specifically for Asset Types. This ensures that when creating a Work Request, only those failure types that are possible/relevant for the linked Asset can be selected.
Go to Library > Asset Types
Select the desired Asset Type
Click on the “Failure Types” tab in the side window that opens on the right
Decide whether the error type should be available for the respective Asset Type by clicking on the slider
If the slider points to the right, the respective failure type can be selected when creating a Work Request for an Asset of this Asset Type.
If the slider points to the left, the respective failure type will be hidden when creating a Work Request for an Asset of this Asset Type.
Use Failure Types in Work Requests
Once configured, Failure Types appear in Work Requests.
Enable Failure Types in Work Requests
Go to Settings > Features > Work Requests > Tab Form
Decide whether Failure Types are:
Shown in the form.
Optional or mandatory.
Where you'll see Failure Types
Work Request Form: Select one or multiple Failure Types.
Child selection automatically includes the parent.Work Request Overview:
New column shows Failure Types
Filter Work Requests by Failure Type
Filtering by parent includes all children
Work Request: Selected Failure Types are displayed.