remberg already offers you numerous powerful functions in the standard version. For even more possibilities and individual customization, optional additional functions are also available. These modules help you to further optimize your workflows and exploit the full potential of our solution.
Below you will find an overview of the available additional functions as well as their benefits and possible uses.
The following additional functions are subject to a charge. If they are not yet activated in your system, you can book them at any time. To do so, please contact support@remberg.de
AI Copilot
The remberg AI Copilot is an AI-supported assistant that helps you to work faster and more efficiently with remberg Asset Management. On the one hand, it provides support during operations on the machine (maintenance, repair, etc.) by providing targeted information in response to questions, and on the other hand, it helps you to answer tickets with the help of automatic text creation and editing - all directly in your familiar working environment.
Your benefits at a glance:
Save time when searching for information and creating texts
Error prevention thanks to automatic suggestions and formulation aids
Faster communication and documentation processes
Intuitive operation directly in the interface - no need to switch tools
Further information can be found in our Help Center collection on this topic:
Dashboard
The remberg Dashboard provides you with a central overview of the most important key performance indicators (KPIs) relating to your Tickets and Work Orders. It helps you to monitor the current status of your processes, identify bottlenecks at an early stage and make data-based decisions - all at a glance and in real time.
Your benefits at a glance:
Transparency of ticket and order volumes
Early detection of backlogs or peaks
Better planning of resources and assignments
Direct options for action based on current data
Portal
The remberg customer and service Portal is a digital self-service platform that your customers can use to independently report Tickets, view the status of ongoing processes and access important information about their machines and assets. This allows you to create maximum transparency, improve customer service and reduce manual effort in day-to-day business.
Your benefits at a glance:
24/7 availability for your customers - regardless of office hours
Reduced communication effort thanks to automated status updates
Central source of information for machines, documents and histories
Professional external appearance thanks to a branded portal
Further information can be found in our Help Center collection on the topic:
Parts in the Portal
With the “Parts in the Portal” function, you can provide your customers with a selection of spare parts or articles directly in the customer and service Portal. Customers can easily identify the parts they need, view information and request or order them directly in the context of a Ticket. This ensures a smooth spare parts process and reduces queries.
Your benefits at a glance:
Quick identification and requests for spare parts by your customers
Reduction in queries thanks to clear article information and allocation
More efficient processing of service cases and spare parts deliveries
Professional product experience thanks to structured presentation in the portal
You can find more information in the following article:
Work Order Hierarchy
The Work Order Hierarchy allows you to divide complex assignments into higher-level Main Work Orders and associated Sub Work Orders. This allows you to maintain an overview of extensive projects, coordinate teams more efficiently and document related tasks in a clearly structured, standardized framework.
Your benefits at a glance:
Better overview for extensive or multi-part assignments
Clear distribution of tasks thanks to structured Sub Work Orders
Central documentation of all related activities
More efficient planning and tracking in day-to-day operations
Further information can be found in the following articles: