The remberg AI Copilot in Ticket Management is an additional functionality that is subject to a charge. If this is not yet available in your system, you can book the feature at any time. To do so, please contact support@remberg.de
Draft Reply
Get your next email written
Click on the "Draft Ticket Reply" button to create a suggested reply based on the ticket history
Stay in control: Check the content and adjust it if necessary before sending the email
This functionality is also available directly in the email to which you want to reply. Moreover, you can give additional instructions for the creation of the reply draft, for example on the language, style or content of the generated proposal.
Examples of additional instructions:
In German
Particularly friendly
Offer a technician appointment for tomorrow at 2 pm
Note: When creating a draft reply, the Copilot always refers to the entire conversation, including emails and internal notes.
Rework Texts
Translate and refine texts in any language
Use more than 20 predefined AI commands for text editing, directly in the email editor using the corresponding button in the toolbar
Translate texts into any language
Refine your texts with customizable AI commands
Important: The text section that is to be revised by the Asset Copilot must be marked beforehand!
Summary in Ticket Details
Receive summaries of long tickets
Be up to date in seconds by summarizing extensive tickets:
Note: Summaries contain incoming and outgoing e-mails as well as internal notes.