Our Asset Copilot helps you to get your work done faster and easier. But as with any tool, the result depends on how you use it. In this article, you'll learn how to ask effective questions and get the most out of our system.
What makes a good question?
Precise and specific: Avoid vague phrases like “What is the error?” and instead provide more context, e.g. “What error is occurring on XYZ machine?”
Provide clear answers: Questions such as “What is the permissible voltage for XYZ motor?” lead to the best results.
Single topics per question: Avoid combining several questions into one, such as “What does error 404 mean and how do I fix it?” Instead, ask two separate questions.
Examples of good questions:
“What are the steps for changing the oil?”
“What do I need to consider when changing the battery?”
“What is the permitted voltage for the XYZ motor?”
Tips for better answers
Sometimes you don't get a perfect answer. This is often due to the wording of the question. Here are a few tips to achieve better results:
Provide context: Give as much detail as possible, e.g. appliance type, model or specific fault messages.
Avoid overly complex formulations: Ask individual cases instead of bundling several topics into one case.
Keep it simple: Use clear and direct language.
Typical stumbling blocks and how to avoid them
Here are some common challenges and how you can avoid them:
Challenge: The question requires a combination of several pieces of information.
Solution: Break the inquiry down into smaller, specific questions.
Challenge: The answer is hidden in a table or drawing.
Solution: Try to narrow down the information yourself or ask directly for specific values. Example: “What is the article number for valves?”
Challenge: The question is too general.
Solution: Provide more details. Example: Instead of “What is the error?” better: “What does error E404 mean for machine X?”
Checklist: How to ask effective questions
Formulate your question precisely and clearly.
Give details such as model, device type or specific situations.
Avoid several topics in one question.
Ask questions that refer to facts from the documents.
Check whether the question provides a clear answer.
Didn't get a good answer? How to proceed
It may happen that the Asset Copilot does not provide a satisfactory answer. In such cases, it is helpful to check the sources displayed under the Copilot. The sources often contain further details or specific information. Use these hints to refine your question or to find the content you are looking for manually.
Also check whether all the required documents are stored as sources and in the knowledge database.
Known limitations of the Copilot
The Copilot works efficiently, but has limitations. Here is a brief overview of its current limitations:
Visual information: The Copilot cannot understand content from drawings, images or infographics.
Combined information: Questions that link multiple sources or topics can be prone to errors.
Unclear time information: The co-pilot cannot always identify the “latest” information.
Abstract questions: Vague or general questions (“Why is the device defective?”) may provide imprecise answers.
Computational tasks: Copilot cannot perform calculations or extensive analysis.
If your case falls into one of these categories, check the sources and adjust the question to get better results.
Conclusion and further support
Make the most of our Asset Copilot with precise questions. Use the checklist and tips to ask your questions even more effectively. If you still can't find the right answer, our support team will be happy to help you at [email protected].